At Danajevremy, we are dedicated to providing our customers with a smooth and reliable shipping experience along with fair and transparent exchange policies. Our shipping and exchange procedures are designed to meet the needs of our global clientele while maintaining the high standards of service that define the Danajevremy brand.
Shipping Policy
We proudly offer worldwide shipping from our warehouses and fulfillment centers. Once your order is placed, you will receive a confirmation email with your order details. Most orders are processed within 1-3 business days. After processing, shipping times typically range from 3-10 business days depending on your location and the shipping method selected during checkout.
Customers will receive a tracking number once the order has shipped. Tracking allows you to monitor the progress of your package and ensures you stay informed every step of the way. Shipping times may vary during peak seasons or due to external factors such as customs delays, but we will always work to ensure the most efficient delivery possible.
Shipping costs are calculated at checkout based on your location and the total weight of your order. We occasionally offer free shipping promotions, and these will be clearly advertised on our website or during checkout.
Packaging and Handling
All products are packaged with care to ensure they arrive in perfect condition. Fragile items such as glass fixtures and bulbs are carefully cushioned and boxed using high-quality materials to prevent damage during transit. In the unlikely event that your item arrives damaged, please contact us immediately at [email protected] so we can resolve the issue promptly.
International Shipping
For international orders, Danajevremy is not responsible for any duties, taxes, or customs fees incurred during the shipping process. These fees are the responsibility of the customer and vary based on the destination country’s regulations. We recommend contacting your local customs office for more information before placing an order.
Exchange Policy
We understand that sometimes a product may not be exactly what you expected. Therefore, we offer a hassle-free exchange policy within 30 days of delivery. If you wish to exchange an item for a different size, color, or model, please contact our customer service team with your order number and details about the desired replacement.
To be eligible for an exchange:
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Items must be returned in their original condition and packaging.
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Products should not show signs of installation or use.
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All components, manuals, and accessories must be included.
Customers are responsible for return shipping unless the item arrived defective or the exchange is due to an error on our part. Once the returned item is received and inspected, the replacement item will be shipped to you.
Return Exceptions
Certain items, such as clearance or final-sale products, may not be eligible for exchange. Any exceptions will be clearly stated on the product page or during the checkout process.
Danajevremy reserves the right to deny exchanges that do not meet our policy criteria. We also reserve the right to issue store credit instead of an exchange in specific cases.
If you have any questions regarding our transportation and exchange policies, please do not hesitate to reach out to our support team at [email protected]. We are here to help.